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Legal status
Patent not validated
| (51) | INT.CL. | H04M 3/523 | |
| G06Q 30/00 |
| (11) | Number of the document | 2338270 |
| (13) | Kind of document | T |
| (96) | European patent application number | 09791681.1 |
| Date of filing the European patent application | 2009-08-19 | |
| (97) | Date of publication of the European application | 2011-06-29 |
| (45) | Date of publication and mention of the grant of the patent | 2018-04-25 |
| (46) | Date of publication of the claims translation |
| (86) | Number | PCT/US2009/054352 |
| Date | 2009-08-19 |
| (87) | Number | WO 2010/027671 |
| Date | 2010-03-11 |
| (30) | Number | Date | Country code |
| 202091 | 2008-08-29 | US | |
| 202101 | 2008-08-29 | US |
| (72) |
CHISHTI, Zia, BM
JONES, Chris, W., US
SPOTTISWOODE, S., James, P., US
STEWART, Randall, Ray, US
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| (73) |
Afiniti Europe Technologies Limited,
1 Ashley Road 3rd Floor, Altrincham, Cheshire WA14 2DT,
GB
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| (54) | CALL ROUTING METHODS AND SYSTEMS BASED ON MULTIPLE VARIABLE STANDARDIZED SCORING |
| CALL ROUTING METHODS AND SYSTEMS BASED ON MULTIPLE VARIABLE STANDARDIZED SCORING |