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LT - TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

EN - TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

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Patent not validated

Bibliographic data

Indications of the International Patent Classification (IPC)
(51)	INT.CL.	H04M 3/523

European patent
(11)	Number of the document	3186948
(13)	Kind of document	T
(96)	European patent application number	16730466.6
	Date of filing the European patent application	2016-05-13
(97)	Date of publication of the European application	2017-07-05
(45)	Date of publication and mention of the grant of the patent	2018-12-19
(46)	Date of publication of the claims translation

PCT application
(86)	Number	PCT/IB2016/000254
	Date	2016-05-13

PCT application publication
(87)	Number	WO 2017/055900
	Date	2017-04-06

Priority applications
(30)	Number	Date	Country code
	201514871658	2015-09-30	US

Inventors
(72)	CHISHTI, Zia, US

Grantee
(73)	Afiniti International Holdings, Ltd., 27th Floor Millbank Tower 21-24 Millbank, London SW1P 4QP, GB

Title
(54)	TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
	TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM